ISO/IEC 20000 IT Foundation Certification Video Training Course

Instructor: Suzanne Van Hove


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• High Quality HD Streaming
• Access for 6 Months
• Expert Instructors

In this video training course learn the core components of the International Organization for Standardization (ISO®) and International Electrotechnical Commission (IEC®) best-practice methodologies for IT Service Management implementation for 20,000 International Standardization. This course will prepare you for the Certification Foundation Exam according to the specification from EXIN®.

Suzanne Van Hove

Suzanne has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Service Management educational programs:

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations.

Primary service management focus areas:

• Curriculum Development and Delivery

• Process Design and Development

• Consensus building across all levels of management

• Identifying hidden obstacles to success

• Process Design and Development

• Process Assessment and Improvement

• Guided learning for organizational-specific needs


• ITIL® Expert (v3)

• ITSM Manager Certificate (v2)

• ITIL® Intermediate certificates (all) (v3)

• ITSM Practitioner Certificates (v2)

• EXIN ISO/IEC 20000 series (Professional: Alignment, Control, Delivery)

• ISO/IEC 20000 certified Consultant & Instructor

• APMG/ISEB/EXIN Accredited ITSM/ITIL Instructor (Lead)

• Fellow, Institute of IT Service Management

• Ed.D., Human Development & Counseling

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